RETURNS & REFUNDS POLICY

Last updated: 4 September 2026

We want you to feel confident when shopping with THE OSHE.

In addition to any rights available under applicable consumer protection laws, THE OSHE provides a 30-day return policy for eligible purchases.

30-Day Returns

For change-of-mind returns, including where you selected the wrong size, you may request a return within 30 days of the date your order was delivered.

To qualify for a change-of-mind return, the product must:

• be in its original condition;

• not have been worn other than reasonably trying it on for fit;

• not have been washed;

• not have been altered;

• not have been damaged;

• be free from stains, marks, odours, pet hair or other signs of use;

• have its original tags attached where applicable; and

• be accompanied by proof of purchase.

These conditions do not limit your rights where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.

How to Request a Return

Please contact us before sending any product back.

Email:

theosheofficial@gmail.com

Please include:

• your order number;

• the item you wish to return or exchange;

• the reason for your request; and

• photographs or video where the product is faulty, damaged or incorrect, if reasonably requested.

Once your request has been reviewed, we will provide the necessary return instructions and return location.

Do not send returns to our business address unless we specifically instruct you to do so.

Change of Mind

If you simply change your mind, no longer want the product or ordered the wrong size, you may use our 30-day return policy provided the product meets the return conditions above.

For change-of-mind returns:

The customer is responsible for return shipping costs.

We recommend using a trackable shipping service.

Size Exchanges

If you ordered the wrong size, contact us within 30 days of delivery.

Size exchanges are subject to product availability.

For exchanges resulting from a size selected by the customer:

• the customer is responsible for returning the original item; and

• there will be no additional standard outbound shipping charge for an approved replacement.

If THE OSHE sent you a different size from the size you ordered, we will cover the reasonable costs required to resolve the issue.

Faulty, Damaged or Incorrect Products

If your product arrives faulty, materially damaged or different from what you ordered, contact us as soon as reasonably possible.

We may request photographs, video or other reasonable information to assess the issue.

Where the problem is our responsibility, THE OSHE will cover the reasonable costs associated with resolving it.

Depending on the circumstances and applicable law, the remedy may include:

• replacement;

• refund;

• repair where appropriate; or

• another remedy required under applicable consumer law.

For Australian customers, nothing in this policy excludes, restricts or modifies rights available under the Australian Consumer Law.

Our voluntary 30-day return period does not replace or shorten statutory consumer guarantees.

Customer-Caused Damage

We do not provide refunds, replacements or exchanges for damage caused by misuse or failure to reasonably care for the product.

Examples include:

• washing contrary to the care instructions;

• unsuitable washing or drying methods;

• accidental tearing;

• excessive heat exposure;

• alterations;

• improper storage; or

• other damage caused after delivery that is unrelated to a product defect.

This does not affect your legal rights where damage resulted from an underlying manufacturing defect.

Refunds

Once a returned product has been received and assessed, we will notify you of the outcome.

If your refund is approved, it will be returned to the original payment method.

The time required for the funds to appear in your account may vary depending on your bank, card issuer or payment provider.

Sale and Promotional Items

Products purchased during sales or using discount codes remain subject to this Returns & Refunds Policy unless different change-of-mind conditions were clearly disclosed before purchase.

Discounted status does not remove statutory rights relating to faulty or incorrectly supplied products.

Contact Us

THE OSHE
Email: theosheofficial@gmail.com
Website: theoshe.com

Operated by Buyvex Commerce LLC

Business Address:
169 Madison Avenue, STE 11534 Unit 333
New York, NY 10016
United States

Please contact us before returning any product.