Shipping policy
SHIPPING POLICY
Last updated: 4 September 2026
Thank you for shopping with THE OSHE. We aim to provide a smooth and reliable delivery experience for every order.
THE OSHE is operated by Buyvex Commerce LLC.
Order Processing
Orders are generally processed within 1–3 business days after they are successfully placed.
Business days exclude weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
During major promotions, peak shopping periods or circumstances outside our reasonable control, processing may take slightly longer.
Australia Delivery
For orders delivered within Australia, estimated delivery is:
3–10 business days after dispatch.
Together with our processing period, most Australian orders should arrive approximately 4–13 business days after the order is placed.
Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.
Free Shipping
Shipping is free on all THE OSHE orders.
There is no minimum order value required for free standard shipping unless otherwise clearly stated during a specific promotion.
Customs and Import Charges
Customers will not be charged additional customs duties or import fees upon delivery for destinations currently offered by THE OSHE.
The amount shown at checkout is the amount payable for your order, subject to any taxes clearly displayed during checkout where required by law.
Order Tracking
Where tracking is available, tracking information will be sent to the email address used when placing your order.
Tracking information may take some time to update after dispatch.
If your tracking has not updated for an extended period or you believe there is a delivery problem, contact us at:
Lost or Missing Parcels
THE OSHE takes responsibility for genuine shipping problems.
If an order is confirmed as lost in transit, materially damaged during transit or fails to arrive because of a carrier-related issue, we will provide an appropriate resolution.
This may include:
-
a replacement at no additional cost; or
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a refund to the original payment method.
If tracking shows your parcel as delivered but you cannot locate it, contact us as soon as possible so we can investigate the delivery with the carrier.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error, contact us immediately at:
Address changes requested within 24 hours of placing an order will be accommodated where the order has not already been dispatched.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Order Cancellations
You may request cancellation within 24 hours of placing your order, provided the order has not already been dispatched.
Please contact:
and include your order number.
Once an order has been dispatched, it cannot be cancelled and our Returns & Refunds Policy will apply.
Contact Us
THE OSHE
Operated by Buyvex Commerce LLC
Email: theosheofficial@gmail.com
Website: theoshe.com
Business Address:
169 Madison Avenue, STE 11534 Unit 333
New York, NY 10016
United States